Our Accommodation Policies
At B.O.G. Hotel, we prioritize your comfort and well-being. Learn about our accommodation policies and enjoy a hassle-free stay.
Taxes: The room rate does not include the hotel insurance (approximately USD 4 per night, per person – optional) or the 19% Value Added Tax(VAT) on the room price.
Early Check-in: Guests wishing to check in before 10:00 a.m. will be charged 100% of the negotiated room rate for one night, subject to hotel availability. Guests checking-in between 10:00 a.m. and 3:00 p.m. will be charged 50% of the rate plus VAT.
Late Check-out: Guests checking out after 12:00 p.m. will be charged 50% of the rate plus VAT until 3:00 p.m. For check-outs after 3:00 p.m., 100% of the negotiated rate for one night will apply.
Child Policy: Accommodation is free, including breakfast, for children under 12 years old sharing a room with their parents or a responsible adult who has notarized parental permission and copies of the parents’ identification. The child's ID card or Civil Registration (DNI) is required at check-in. We support the prevention of the commercial sexual exploitation of children and adolescents (ESCNNA) under Colombian Law 1336 of 2009.
No-show: Reservations not taken will incur a penalty fee equivalent to 100% of the total value of the reserved stay. All confirmed reservations that do not check in on the scheduled arrival date will be subject to a penalty charge for the total number of reserved nights plus VAT. The hotel reserves the right to make the room available for sale.
Pets: Pets are not allowed in the hotel unless the guest has official and legal authorization for a service animal.
Cancellation Policy: We strive to offer flexibility in your reservation. Cancellations are free of charge up to 48 hours before your arrival. For cancellations made between 48 and 24 hours before check-in, a fee equivalent to one night's stay will apply. For cancellations made less than 24 hours before arrival, the full reservation amount will be charged.
Smoke-Free Hotel: Our hotel is a smoke-free space. Please note that smoking in the rooms or common areas will result in an additional charge of USD 250, which will be added to your final bill.
Infinity Pool: The use of the Infinity Pool is subject to availability due to private event scheduling.
Amenities: At B.O.G Hotel, we want your stay to be a truly comprehensive and exclusive experience. Therefore, a fee of 50,000 COP + VAT per room, per night, will be charged to your account. This includes a selection of amenities designed for your comfort and well-being.
Transportation: If you require airport transfer service, you can submit your request through the following link: Airport Transfer Request Form
Alternatively, follow the best-recommended route here: Google Maps Directions.
If you have any additional requests, feel free to contact us at reservas@boghotel.com or recepcion@boghotel.com.